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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Paula Savage

Paula Savage

October 16, 2026

5  out of  5
rating by Paula Savage
"My previous insurance agent wouldn’t even return calls. After checking out Google reviews, I called David Shinn’s Lake O. State Farm office. A wonderful agent named Valerie A. answered the phone, was happy to tell me about the background of the agents in their office and made immediate suggestions on how to save $. After signing with them, they did what they said they were going to do, within hours. Several months later, had a situation with the post office (!!!*%) this am and needed to prove our address in our new home. Valerie answered, took care of the problem in 10-15 minutes and emailed me what I needed. Valerie, thanks for the great customer service!"
We responded:
"Paula, I'm so glad Valerie took such good care of you! She is one of the best in the business and we're so blessed to have her as part of our team. Don't keep her a secret! :)"
Profile photo of Alex Lusk

Alex Lusk

October 14, 2026

5  out of  5
rating by Alex Lusk
"Valerie from State Farm was more than helpful! She made getting my first car insurance really easy and straight forward. I was shocked by how attentive she was through email and over the phone with immediately contacting me. She even offered advice on how to get a lower rate through your safety program! I so appreciated her service and made me really enjoy and trust State Farm. Thanks Valerie!"
We responded:
"Alex, thank you so much for your kind 5 star review. Valerie is such a great part of the team. So glad she was able to help you! "
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Rose

October 13, 2026

5  out of  5
rating by Rose
"Ignore any negative reviews for this place, likely those are old people and staff. Valeri has been a God sent, lowering my original bill by 100$ from the original! This was a state farm to state farm transfer from one state to another! State farm is so so much better then any other company I have used and the people actually care about you!"
We responded:
"Rose, thank you so much for your 5 star review. We love helping our customers! Valerie is such a gift to our team. Thank you for your vote of confidence in our agency."
Profile photo of Marcella M

Marcella M

October 13, 2026

5  out of  5
rating by Marcella M
"Easy and got us insurance the same day we bought our car."
We responded:
"Marcella, thank you so much for your 5 star review!"
Profile photo of Lencho Genemo

Lencho Genemo

October 12, 2026

5  out of  5
rating by Lencho Genemo
"Sammy was very helpful and really fun to talk to. She explained things to me I didn’t understand before. She also offered me a discount that lowered my rate. An overall pleasant experience. And State Farm! Wow! I did not know they were so cheap."
We responded:
"Lencho, thank you so much for your 5 star review. Sami is the best of the best. So glad she was able to help you."
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Ana Stalcup

October 6, 2026

5  out of  5
rating by Ana Stalcup
"Teri did an amazing job with my new home insurance quote and switching my car insurance as well. She’s very knowledgeable and helpful. I’d recommend Teri and State Farm to my family and friends."
We responded:
"Wow Ana, thank you so much for your 5 star review. Those words give life and encouragement to me and my team. I'm so glad we were able to help you with your insurance needs."
Profile photo of Dindi Lane

Dindi Lane

October 1, 2026

5  out of  5
rating by Dindi Lane
"First time I ve called an insurance company and not only got a real person but was connected to an agent who couldn’t have been more helpful. It was amazing that I got a quote and signed up with State Farm but made a new friend! I’ll be a referral for sure"
We responded:
"Wow Dindi, I'm so thankful for your 5 star review. I'm so glad we were able to help you. Please share with people around you so we can help more people!"
Profile photo of Susan Flores

Susan Flores

September 18, 2026

5  out of  5
rating by Susan Flores
"Teri was very kind and helpful in a quickly manner, which I appreciate. No run arounds, just straight to the point to meet my needs thoroughly.
Thank you Teri!"
We responded:
"Susan, thank you so much for your 5 star review. Teri is such a gem. We are so blessed to have her on our team. So glad she took care of you!"
Profile photo of Justin L

Justin L

September 16, 2026

5  out of  5
rating by Justin L
"I needed to make an adjustment to my renters insurance policy and Teri Allen was able to help me right away. She kept me updated and communicated with me throughout the whole process, which I really appreciated. She made it a simple and easy!"
We responded:
"Justin, I'm so glad Teri took great care of you. She is one of the best in the industry and so glad she made it simple and easy!"
Profile photo of Barb Schwartz

Barb Schwartz

September 11, 2026

5  out of  5
rating by Barb Schwartz
"Teri Allen was extremely helpful in putting together our insurance needs for homes, autos and umbrella. Very patient and thorough."
We responded:
"Barb thank you so much for your 5 star review. So glad Teri took such good care of you!"
Profile photo of cesar huerta

cesar huerta

September 11, 2026

5  out of  5
rating by cesar huerta
"Sami is the best!!! She not only went above and beyond but her kindness and eagerness to help made me feel like a very valuable customer! Going the extra mile!!! Strongly recommend this place for any kind of insurance!!!❤️🙏😎"
We responded:
"Cesar! Thank you so much for your 5 star review. Sami indeed IS THE BEST!!!! So glad you got to experience one of the best in the industry! Do NOT KEEP HER A SECRET!! 🤫🚫"
Profile photo of MacKenzie Thompson

MacKenzie Thompson

September 11, 2026

5  out of  5
rating by MacKenzie Thompson
"I reached out today via text regarding a premium increase for my auto insurance (happens to the best of us), and had the absolute pleasure of speaking with Haley. Not only did she take the time to explain all of the exact reasons my rates went up, she also very patiently reviewed some potential options available to me that we could try to reduce my premium a bit. She was incredibly helpful, quick to reply, understanding, and very personable! I started the conversation a bit frustrated and ended it in a great mood, I ultimately don't even mind that my rates went up a bit because she made sure I was taken care of and that all the info I needed was laid out clearly so it was easy to understand. 100% will be respectfully requesting to speak with Haley again in the future if I need help with anything else, and very highly recommend working with her!"
We responded:
"MacKenzie, wow. Thank you so much for your 5 star review. Usually we do not get any reviews, especially 5 STAR REVIEWS when rates go up. I'm so glad you had a pleasant experience with Haley. She's one of the best at helping our customers understand insurance. Thank you so much for your review. We are doing our best to provide the best service possible in insurance!"
Profile photo of Jazz

Jazz

September 7, 2026

5  out of  5
rating by Jazz
"Amazing! I am so glad that I called this branch after dealing with a few other places, it was meant to be! Valerie is super knowledgeable, kind, and amazing at what she does. She helped me dial is auto and business insurance and went over all the options. Valerie is easy to talk to you and I really appreciate her time walking me through everything. Highly recommend this company."
We responded:
"Thank you so much for your kind review. Valerie is such a treasure to this agency. So glad she was able to help you with your insurance needs. Don’t keep her a secret! 🤫 "
Profile photo of Alex Holderman

Alex Holderman

September 1, 2026

5  out of  5
rating by Alex Holderman
"Sami was so so nice and helped me out a lot. She was amazing at explaining my options and getting me the best deal that I could!"
We responded:
"Alex, so glad Sami was able to help you out! Love the ability to help our customers out with great value. We're blessed to have her on our team and also to have you as our customer!"
Profile photo of Dani Guzman

Dani Guzman

August 20, 2026

5  out of  5
rating by Dani Guzman
"Kelsey was great to work with. Super quick in getting coverage and really helped to get the right coverage that would work best for my situation."
We responded:
"Dani! Im so glad Kelsey took such good care of you. We appreciate your trust. Thank you so much for your 5 star review of our agency. That means a lot to us!"
Profile photo of Ioana Olaru

Ioana Olaru

August 10, 2026

5  out of  5
rating by Ioana Olaru
"Kelsey is a fantastic agent. Patient, knowledgeable and very thorough.
I used her for a landlord policy on a triplex."
We responded:
"Ioana, so glad Kelsey took such good care of you! Thank you for your trust in our agency."
Profile photo of Richard Dickerson

Richard Dickerson

August 10, 2026

5  out of  5
rating by Richard Dickerson
"Was very helpful. Got me a lower quote and the coverage I needed thanks again."
We responded:
"Richard, I'm so glad we got you great coverage at an affordable price! We want to make sure we protect our customers. Thank you for trusting our agency!"
Profile photo of Emily Gumm

Emily Gumm

August 7, 2026

5  out of  5
rating by Emily Gumm
"I had a great experience with Teri. She answered all my questions clearly and helped my find the right plans for my needs."
We responded:
"Emily, I’m so glad Teri took such good care of you! We love helping our customers and Teri is one of the best out there."
Profile photo of Erica Bailey

Erica Bailey

July 28, 2026

5  out of  5
rating by Erica Bailey
"Excellent experience transferring my auto and home insurance over to State Farm with the help of Teri!"
We responded:
"Erica! Thank you so much for your 5 star review. We love helping our customers!!"
Profile photo of Andrew & Maria White

Andrew & Maria White

July 24, 2026

5  out of  5
rating by Andrew & Maria White
"We just switched to State Farm and working with Sami Royer made it really easy. Sami is very personable, professional and timely in her responses. She answered all our questions for both the renters and auto policy. It's nice to have a one-stop shop. Thanks Sami!"
We responded:
"Andrew and Maria, thank you so much for your 5 star review. We are so thankful we can be helpful! Sami is such a treasure when it comes to helping with auto and renters insurance!"
Profile photo of LUCIE TANKERSLEY

LUCIE TANKERSLEY

July 23, 2026

5  out of  5
rating by LUCIE TANKERSLEY
"I was shopping around for car insurance one night and Statefarm came in with a great quote. Then the very next morning,without skipping a beat, Sami R. reached out to me and sealed the deal. Sami was great! Thank you Sami and thank you Statefarm."
We responded:
"Lucie, thank you so much for your 5 star review. We love Sami and she does a fantastic job with our customers! So glad we could help out in a timely manner."
Profile photo of Cathy Reiter

Cathy Reiter

July 8, 2026

5  out of  5
rating by Cathy Reiter
"Teri at State Farm was so helpful and explained in detail of what my policies covered. She gave me better coverage. Just having the state minimum is not enough,since people are sue happy these days.
All in all,Im very happy to be in the State Farm Family. They are their to help whenever I need them. I feel very secure to be heavily insured at my age.
Thank you Teri for all your advice.
Cathy Reiter"
We responded:
"Cathy, so glad Teri took such good care of you. Thank you for your detailed message, we strive to educate and help people with proper coverage limits!"
Profile photo of Haizhu Yang

Haizhu Yang

June 23, 2026

5  out of  5
rating by Haizhu Yang
"Valerie is awesome and she helped me find homeowner + auto coverage quickly with an unbeatable rate."
We responded:
"Haizhu, thank you so much for your 5 star review! So glad Valerie took such good care of you. Help us spread the word!"
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Peggy LeGrande

June 15, 2026

5  out of  5
rating by Peggy LeGrande
"Professional & knows her trade! Thank you for making the process easy"
We responded:
"Peggy, thank you so much for your 5 star review. "
Profile photo of Patricia Herrera

Patricia Herrera

June 5, 2026

5  out of  5
rating by Patricia Herrera
"Teri was efficient, responsive and answered all my questions in a timely manner. Her suggestions for additional coverages were in my best interests with minimal additional costs."
We responded:
"Patricia! Thank you so much for your 5 star review. Teri is amazing. So glad you had the chance to work with her."